Service
In this case, simply contact our customer support via the contact options – we will be happy to help you!
Within the withdrawal period of 21 days from receipt of the goods, you have the right to withdraw from the contract concluded with us without giving any reason.
If you wish to cancel your chair, please contact us so that we can help you with the further processing.
We will bear the costs for the return shipment if you cancel within the deadline.
You can find our withdrawal form here.
If your address and/or name has changed and you have just placed an order, please send us a notification by email to contact@needforseat.eu . We can then adjust your personal data in the system and thus contribute to a smooth process.
If you have your own customer account, you can log in there and simply update your personal details yourself. However, the change will not take effect for orders that have already been placed.
You can easily request a copy of the invoice by stating your order number at contact@needforseat.eu.
As soon as we have received your return, you will receive a confirmation of receipt by email. The returned goods will then be checked accordingly and the purchase amount will be refunded by us within 1-2 working days.
The purchase amount can only be refunded in the same way as the order was paid for.
Pillow: Wash the entire pillow in the washing machine at 30°C (gentle cycle) (use a laundry bag if necessary).
Lordosis pillow: Remove the molded foam part from the cover using the zipper or Velcro fastener and wash only the cover in the washing machine at 30°C (gentle cycle) (use a laundry bag if necessary).
Mo.-Fr.: 09.30 AM- 5.30 PM
The products offered in our online store are subject to the statutory warranty period of 24 months from delivery. If something should break on your chair within these 24 months, you can contact our support team at any time.
A description of the fault and pictures of the damage will help us to repair your original MAXNOMIC® chair!
Availability
Is the chair you want sold out?
You can find the delivery status of all models on the respective product page directly under the “Add to cart” button.
As our chairs come to us by sea freight and there are currently many delays in this area (up to 14 days), we cannot provide any more precise information. Thank you for your understanding.
If you have pre-ordered a sold-out model, we will notify you automatically.
In our showroom in Vellmar (near Kassel) you will find all the models and can try them out at your leisure.
If you wish, you can also take your MAXNOMIC® home with you (subject to availability). You can pay in cash, by credit card or Girocard (no acceptance of EUR 500.00 bills).
You can find us here:
NEEDforSEAT®
Maxnomic GmbH
Wiesenstrasse 13 B (Gewerbepark Warteberg)
34246 Vellmar (Germany)
Opening hours:
Monday – Friday 9:30 AM – 5:30 PM
Holidays:
On 03.10.2024 (German Unity Day) & 04.10.2024 the office and showroom will remain closed.
Orders
If you would like to pre-order a chair that is currently out of stock, you can order it as normal via our online store.
RECOMMENDATION: It is best to select “Direct bank transfer” as the payment method, then you can wait with the payment until we notify you that your ordered chair has arrived!
With other payment methods, the amount is due immediately.
If you have any further questions: Simply send a short email with your request to contact@needforseat.eu – we will be happy to help.
Unfortunately, it is not possible to order by telephone. Orders can only be placed via our online store or by email.
You will receive an order confirmation by e-mail immediately after successfully completing your order.
If you do not receive an order confirmation from us immediately after placing your order, please contact us or check your spam folder! Only confirmed orders can be processed!
Would you like to make someone happy? Give them a NEEDforSEAT® voucher as a gift!
Our NEEDforSEAT® voucher is available in the amount of your choice. The maximum value is €800.00.
- choose a voucher motif
- enter the amount
- place the voucher in the shopping cart
- complete the order and receive your voucher directly by email
You can download the voucher as a PDF immediately after completing your order and will also receive it by email with your order confirmation. For all those who need a gift quickly or want to give the recipient a free choice!
Please note
- several vouchers can be redeemed per order!
- the voucher will be sent by e-mail with the order confirmation (no postal delivery)
- the voucher code will only be activated after receipt of payment
- cash payment of the (remaining) value of the voucher is excluded
The voucher conditions, general terms and conditions and data protection regulations apply to the purchase of vouchers.
Shipping
As we can only ship our chairs to EU countries, shipping to Switzerland / Norway is unfortunately not possible.
This is due to the fact that, as an online store, we are subject by law to the right of withdrawal. This means that if you unpack the chair in Switzerland / Norway and (contrary to expectations) you do not like it, we are obliged to have the chair collected again at our expense. In short: We would be liable for all costs such as customs clearance etc. Therefore we do not offer shipping to Switzerland / Norway or other non-EU countries. Side agreements are also not permitted.
The only possibility would be that the invoice and delivery address is in an EU country (to which we deliver) and you organize the onward transport / customs clearance etc. yourself. However, a refund of VAT is therefore not possible.
Our parcels are shipped with DPD.
Shipping by another company is not possible due to the large parcels.
You will be notified of the shipment of your order by e-mail. This e-mail gives you the opportunity to track your order.
We always send our parcels with DPD Predict. This means that on the day of delivery you will also receive an e-mail from DPD in which the delivery is limited to a time window of approx. one hour.
You can also use this e-mail to postpone the delivery to another day or issue a drop-off authorization.
Unfortunately, delivery to Greece is currently not possible.
You will see the shipping costs at the end of the order process, before the final order completion.
For larger orders (3 chairs or more), please contact us directly. We will be happy to make you a non-binding offer.
Weight specifications in the store are approx. weights incl. packing. Shipping to non-EU countries is not possible.
| Country | up to 5 kg | up to 31,5 kg | up to 63 kg | up to 94,5 kg |
|---|---|---|---|---|
| Germany | 9,90 € | 14,90 € | 14,90 € | 14,90 € |
| Belgique, Nederland, Austria | 12,90 € | 19,90 € | 34,90 € | 49,90€ |
| Denmark, Cesko | 14,90 € | 19,90 € | 34,90 € | 49,90€ |
| Italia, Luxembourg, Polska, Slovensko, Slovenija, Magyarország | 20,90 € | 26,90 € | 49,90 € | 78,90 € |
| Latvija, Lietuva, Hrvatska | 31,90 € | 35,90 € | 69,90 € | 105,90 € |
| Sverige, Ireland, España, Portugal | 29,90 € | 35,90 € | 69,90 € | 105,90 € |
| Finland, Eesti | 34,90 € | 38,90 € | 73,90 € | 112,90 € |
| România, Bulgaria | 49,90 € | 59,90€ | 119,90€ | 179,90 € |
As we send our parcels with DPD due to their size, it is unfortunately not possible to send them to a Packstation.
An order on www.NEEDforSEAT.de or www.NEEDforSEAT.de/en can be delivered to the following countries:
Germany, Belgium, Netherlands, Luxembourg, Austria, Denmark, Czech Republic, Poland, France, Italy, Slovakia, Slovenia, Hungary, Sweden, Ireland, Spain, Finland, Estonia, Latvia, Lithuania, Portugal, Romania, Bulgaria, Croatia.
Please note: Due to more difficult delivery conditions, surcharges will apply for certain islands and regions (so-called island surcharge). The island surcharge for Germany is 18,00 EUR (plus applicable shipping costs). For all other countries (within the delivery area) we charge 25,00 EUR (plus applicable shipping costs). The island surcharge is calculated per package. The surcharge is calculated for the following postal codes:
- Denmark (DK):4592, 5960, 5970, 6720, 7884, 8305, 8592, 9940, 9950, 9960, Bornholm: 3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790
- Germany (DE):Hiddensee: 18565, Nordfriesische Inseln: 25849, 25859, 25863, 258869, 25938, 25946, 25980, 25992, 25996 – 25999, Ostfriesische Inseln: 26465, 26474, 26486, 26548, 26571, 26579, 26757, Helgoland: 27498, Neuwerk: 27499, Chiemsee: 83256
- Estonia(EE):62601, 88001 – 88005, 91217, 91301 – 91320, 92001-92420, 93001-94799, 96027, 96098
- France(FR):17111, 17123, 17190, 17310, 17370, 17410, 17480, 17550, 17580, 17590, 17630, 17650, 17670, 17740, 17840, 17880, 7940, 22870, 29242, 29253, 29259, 29990, 56360, 56590, 65780, 65840, 85330, 85350, Korsika: 20000 – 20999
- Italy (IT):Pontinische Inseln:04020, 04027, Sardinien: 07000 – 09999, Lagune von Venedig: 30010, 30012, 30100, 30121 – 30126, 30131 – 30133, 30135, 30141, Elba mit Tyrrhenische Inseln: 57030 – 57039, 58012 – 58013, 58018, Tremiti Inseln: 71040, Inseln im Golf von Neapel: 80070 – 80071, 80073 – 80077, 80079, Inselgruppen um Sizilien: 90010, 91017, 91023, 92010, 98050, 98052, 98055
- Croatia (HR):20221 – 20226, 20260, 20263, 20264, 20270 – 20275, 20290, 21220, 21223 – 21225, 21400, 21403-21405, 21410, 21412 – 21413, 21420, 21423 – 21426, 214430, 21432, 21450, 21454, 21460, 21462 – 21463, 21465 – 21469, 21480, 21483, 21485, 22231 – 22236, 22243 – 22244, 23212, 23234, 23249 – 23251, 23262 – 23264, 23271 – 23275, 23281 – 23287, 23291 – 23296, 51280 – 51281, 51500, 51511 – 51517, 51521 – 51523, 51550 – 51552, 51554 – 51557, 51559, 51561 – 51562, 51564, 53291, 53294, 53296
- Netherlands (NL):1156AA – 1156ZZ, 1791AA-1797ZZ, 8881AA – 8884ZZ, 8891AA – 8897ZZ, 8899AA – 8899ZZ, 9161AA – 9164ZZ, 9166AA – 9166ZZ
- Portugal (PT):Madeira: 9000 – 9390, Porto Santo: 9400, Azoren: 9500 – 9980
- Sweden (SE):10005, 13055, 13056, 37022, 43086 – 43099, 45204 – 45205, 47112 – 47115, 47500 – 47599, 6200 – 62999, 74296 – 74297, 76017 – 76019, 91803
- Spain (ES):Balearen: 07000 – 07999
Payment
You can also pay securely and easily via PayPal.
At the end of the order process you will be forwarded directly to PayPal.
If you are already a PayPal customer, you can log in there with your user data and make the payment.
Are you new to PayPal?
Then you can log in as a guest or open a PayPal account and then confirm the payment. All PayPal payments are subject to PayPal buyer protection.
We usually receive your payment within a few minutes and your order will be processed immediately.
If you return one or more items, the corresponding value of the goods will be credited back to your PayPal account.
We also offer payment by credit card via our payment provider mollie. Simply enter your card details when selecting the payment method.
After a short check, the payment will be released.
You can also pay securely and easily via giropay.
At the end of the order process, you will be forwarded directly to giropay.
We will usually receive your payment within a few minutes and your order will be processed immediately.
If you return one or more items, the corresponding value of the goods will be credited back to your current account.
If you pay by direct bank transfer, your order will not be processed until payment has been received.
When making a bank transfer, please make sure to state your order number in the reference field and always make separate transfers for different orders.
Depending on the bank, it can take between two and four working days for your payment to reach us.
If you return one or more items, the corresponding value of the goods will be credited back to the bank account from which you made the transfer. In this case, please let us know your bank details.
Bank details for SEPA bank transfer:
Payee: Maxnomic GmbH
IBAN: DE09 2836 1592 0003 9616 00
BIC: GENODEF1MAR
You can redeem the voucher codes you have received as a gift when checking out your order.
The following steps are necessary first:
- Go to checkout
- Log in or register
- Select payment method and shipping method
You will now be taken to the final page for completing your order, where you can enter your voucher code (even several in succession) before finally clicking on “Pay Now”.
You have received an order confirmation, but could not complete the payment?
You can also pay your current order to us manually via PayPal. All you have to do is log in to your PayPal account and click on “Send money”. Please click on “Pay for shipment” here, then you have the corresponding buyer protection. You can then send the purchase amount to an account. Our PayPal account is: kontakt@needforseat.de.
Please include your order confirmation number so that we can allocate the payment.
Alternatively, you can of course also pay by bank transfer (prepayment).
Bank details for SEPA bank transfer:
Payee: Maxnomic GmbH
IBAN: DE09 2836 1592 0003 9616 00
BIC: GENODEF1MAR
Please include the order number! We will ship the goods as soon as we have received payment on our account.
Support
If you have any questions or suggestions about your chair, you can reach us during opening hours via our product support form, by e-mail (contact@needforseat.eu) or by phone on +49 (0)561 – 708 66 22.
Please include your order number when contacting us so that we can help you quickly.
Product
Our chairs are delivered in a large cardboard box in individual parts and must be assembled by the customer. The XL series is delivered in two boxes, as the base is delivered separately for weight reasons. Detailed assembly instructions are included in the delivery and can be found on the respective product page or by searching in the help section.
CASUAL-SPORT (S – M)
The lumbar cushion can be attached to any model with two straps by pulling it through the strap holes in the backrest.
PRO-GAMING & OFFICE (M – L)
The lumbar cushion can only be attached to the backrest of PRO-GAMING chairs in the DOMINATOR models. On all other models, the cushion cannot be attached and is simply placed loosely in the backrest area as required. The Dominator Executive Edition models come with an integrated lumbar support.
OFFICE-COMFORT (L – XXL)
Chairs in the OFFICE-COMFORT category are not supplied with a lumbar cushion as the chairs have a built-in lumbar support.
XL-SERIES (XXL – XXXL)
The lumbar cushion can only be inserted here.
The perfect “tires” for your MAXNOMIC® chair! Special polished aluminum base with additional struts (triple reinforced!) plus double ball-bearing inline wheels with metal total brakes ensure a rock-solid stand when playing and butter-soft rolling on almost all surfaces!
In the accessories you will find our MAXNOMIC® SQ-Rolls + HD Base in a set in different colors.
Please note :
The standard star base cannot withstand the enormous load of the particularly large SQ-Rolls in the long term. The cantilever arms of the star base could bend or even break – safety first, which is why the SQ-ROLLS are only available together with the HD-BASE
The SQ-Rolls are not suitable for use with the XL-Series chairs and should not be used on very soft floors that can give way!
The standard castors for our MAXNOMIC® chairs are suitable for almost all surfaces (including laminate, tiles, etc.). The running surfaces have a PU coating with relatively wide wheels. This distributes the weight optimally and protects the floor at the same time.
If you have an extremely sensitive floor, you can use our rim castors: The wider wheels and larger contact surface make these castors ideal for sensitive surfaces and carpets.
You can find these in the accessories.
Our high-quality artificial leather is very easy to care for: a damp microfiber cloth is sufficient for quick cleaning in between. For more in-depth care, we recommend our cleaning and care set. In this way, the material retains its moisture and you can enjoy it for a long time, and stains etc. are easier to clean thanks to the sealant.
How do I find a suitable gaming chair?
To find out which chair is best for you, you can either use our selection guide or find out more about the configuration options for our original MAXNOMIC® eSport chairs here.
Correct category + suitable gas pressure spring = maximum ergonomics
Everyone has an individual physique and yet NEEDforSEAT® offers everyone an ergonomic sitting posture and unique seating comfort. Our gaming chairs offer unmistakable seating comfort and maximum ergonomics!
The original MAXNOMIC® chairs are available in three different categories / sizes. Within these categories, the dimensions of the chairs are identical and the models differ only in design and features. The basic height, i.e. the distance between the floor and the seat of the chair, can be optionally adjusted in each category by selecting the gas pressure spring.
Category 1 : PRO-GAMING & OFFICE
- Height between 165 cm and 184 cm – Body weight up to 100 kg
- 165 cm – 172 cm : SMALL gas spring
- 173 cm – 184 cm : MEDIUM gas spring
Category 2 : OFFICE-COMFORT
- Height between 185 cm and 200 cm – body weight up to 130 kg
- < 185 cm : SMALL gas spring
- 185 cm – 190 cm : MEDIUM gas spring
- 191 cm – 200 cm : LARGE gas spring
Category 3 : XL SERIES
- Height between 176 cm and 210 cm – body weight up to 170 kg
- 176 cm – 185 cm : SMALL gas spring
- 186 cm – 195 cm : MEDIUM gas spring
- 196 cm – 210 cm : LARGE gas spring
Due to a change in production, the screws for the backrest are already pre-assembled on the backrest of some models and are therefore NOT in the accessory box as shown in our assembly instructions! Of course, the screws must be removed before mounting.
Illustrations in the instructions may differ from the actual conditions. They serve merely as an example. The operating / assembly instructions correspond to the technical status at the time of printing. Subject to changes in technology and equipment. All rights reserved. Reproductions of any kind – also in extracts – require written permission! Please note our copyright notices.
Other
Unfortunately, we do not offer any discount codes for ordering from us. You can find discounted models in our store.
As we place particular emphasis on service and expert advice, our chairs are only available to buy in our own online store and nowhere else – so we are not interested in reselling offers of any kind.
Do you need further support?
If you have not found what you are looking for, we will be happy to help you personally.
Just send us an email to contact@needforseat.eu, call us (during opening hours) on +49 (0)561 – 708 66 22 or use our contact form.
